Your time with us

Your Patient Experience

Your time with us

Your Patient Experience

Here at Nassif MedSpa, we understand that choosing to undergo an aesthetic treatment can be a daunting time. On average, most people take around two years researching their concerns, potential treatments and practitioners before making a decision to step their first steps on their aesthetic journey.

At Nassif MedSpa, we value client experience and safety, to ensure that not only do you get a great result, but you will also have an unsurpassable experience at every touch point during your time at our MedSpa, and beyond.

Your Patient Experience

Your Consultation

At Nassif MedSpa we really value the time it takes to get to know you. Your consultation is no exception, and the hour we spend together gives us valuable insight into your unique motivations for treatment as well as expected outcomes.

This is also a time where you will get to know us, and our approach to your bespoke journey with Nassif MedSpa. We make every effort to ensure you’re comfortable and relaxed during your face to face consultation, and keep things conversational rather than the typical ‘Doctor – Patient’ experience people often expect. We believe that to know you is to understand you, and without building strong relationships with our clients, we can’t deliver the exacting standard of service that we do. During your consultation, we will also discuss your medical history and lifestyle so as to tailor a treatment plan that is designed to benefit you, not us.

We take great pride in that we are Doctor led MedSpa, with an emphasis on honesty. If we don’t believe you are suitable for your desired treatment, we will discuss potential alternates, making sure you are fully informed and wholly understand why – it is this transparency that has earned Nassif MedSpa a reputation for excellence.

Please note that consultation fees are redeemable against treatments.

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Your Treatment

On the day of your treatment, you will have time to sit back, relax and enjoy our complimentary menu of refreshments and treats before your appointment, where any questions or queries can be answered before your treatment.
You will be invited through to one of our stylish treatment rooms designed with your ultimate comfort and experience in mind.

Comfort and safety are paramount to us here at Nassif MedSpa, and you will get to know our intimate team on a personal level, and we have in house doctors which can be accessed no matter what your treatment. Whether you are here for hair removal, facials, peels or injectables, all our clients can expect to be treated the same.

Amanda, Dr. Nassif’s business partner and your Patient Coordinator, will be on hand to walk you through every step, accompanying you through your treatment with us, and beyond. You can expect exemplary care on the day of your treatment, and to always be treated with respect and consideration. Our team will be attentive to your needs and ensure that you leave the MedSpa feeling like a VIP; because to us, you are.

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Your Aftercare

Before leaving the MedSpa, your treatment will be reviewed and your bespoke aftercare plan will be discussed. This may include; how to care for your treated area, swelling / bruising management, any recommended at home skincare or maintenance, answering any final questions you may have, confirming your next appointment if required and any next steps.

You are welcome to spend time in the MedSpa for as long as you need, so that you leave when you are ready and comfortable to do so. Our team are known for creating a genuine bond with our patients. Therefore, you can often find us relaxing and having a chat both before and after a treatment takes place, so that we know our patients are comfortable and at ease on the day of their treatment, and leave us feeling nothing short of fabulous.

You can be assured that just because you have left us, our commitment to you doesn’t end there. Our team cares about you, and are here to ensure you are happy with your treatment. You will have a follow up call within 24 hours, so assess your progress post treatment.

You can also be assured that if you have any questions or concerns, we have a dedicated out of hours mobile number so you can reach us at any time – and we are always delighted to help.

Find out more about the MedSpa

Client Reviews

faye lang
faye lang
2022-08-11
Andrew Fenlon
Andrew Fenlon
2022-08-06
Can’t fault NassifMD Medical Spa at all! I was slightly nervous before my appointment, as a gent I’ve never really had any treatments before and didn’t know what to expect. A received a warm and friendly welcome, the staff made me feel at home straight away. Before I knew it I was sipping a fresh coffee and filling in my patient form having a laugh with Amanda, Lauren and Harriet. Form filled in and my PRP treatment awaited! Dr Harrison explained the PRP procedure fully and answered all my questions, and even advised me in aftercare to help my hair grow healthier. All in all a great experience, lovelt staff and I can’t recommend NassifMD Medical Spa enough.
Adrien Mackenzie
Adrien Mackenzie
2022-07-24
Wonderful team! Very professional, Dr Jamie made us feel reassured in every aspect of the treatment. So so happy
carol rutter
carol rutter
2022-07-20
Fantastic service and advice from all at the clinic. Amanda, Dr Ryan and the team are so knowledgeable about all procedures and treatments.
Funto Awoyelu
Funto Awoyelu
2022-07-12
I had the HALO laser treatment. The staff are really friendly and took great care to explain everything to me. The procedure was great, I felt really comfortable and looked after. Already seeing great results. Would absolutely recommend.
james worrall
james worrall
2022-06-01
I contacted Nassif Medspa for help with a scar that’s close to my eye. I was nervous but didn’t need to be, as Amanda and the team made me feel so welcome and comfortable! They were incredibly professional and the doctor explained all the different treatment options, some I didn’t even know existed! Being so close to my eye I didn’t think much could be done for my scar, but the treatment they recommended for me has transformed it, and I’m so happy with the results and loved the whole experience. It’s a beautiful spa in a great location, with a fantastic team. I recommend them to anyone looking for help with something similar. Thank you Amanda and the whole medspa team!
elan4ix
elan4ix
2022-05-28
I had my laser resurfacing done for a second time now. Honestly, I can’t be more thankful to the ladies at Nassif - they are amazing and make you feel so comfortable. Especially Amanda… omg she is an Angel in humans body, pure perfection; so easy to talk to and always listens to all concerns. If you ever in doubt about anything- speak to Amanda, she will guide you the right way. They all professionals and know how to make you feel good. Also the place is always clean and smells good. Thank you for checking up on me even after the treatment 🙏
Mav Singh
Mav Singh
2022-05-05
Ashley Finch
Ashley Finch
2022-05-02
Professional service with modern laser equipment; excellent laser treatment and professional advice from Faye.
Pibole1
Pibole1
2022-04-23
The treatment was very good ! They are very professional and confident !