Your time with us

Your Patient Experience

Your time with us

Your Patient Experience

Here at Nassif MedSpa, we understand that choosing to undergo an aesthetic treatment can be a daunting time. On average, most people take around two years researching their concerns, potential treatments and practitioners before making a decision to step their first steps on their aesthetic journey.

At Nassif MedSpa, we value client experience and safety, to ensure that not only do you get a great result, but you will also have an unsurpassable experience at every touch point during your time at our MedSpa, and beyond.

Your Patient Experience

Your Consultation

At Nassif MedSpa we really value the time it takes to get to know you. Your consultation is no exception, and the hour we spend together gives us valuable insight into your unique motivations for treatment as well as expected outcomes.

This is also a time where you will get to know us, and our approach to your bespoke journey with Nassif MedSpa. We make every effort to ensure you’re comfortable and relaxed during your face to face consultation, and keep things conversational rather than the typical ‘Doctor – Patient’ experience people often expect. We believe that to know you is to understand you, and without building strong relationships with our clients, we can’t deliver the exacting standard of service that we do. During your consultation, we will also discuss your medical history and lifestyle so as to tailor a treatment plan that is designed to benefit you, not us.

We take great pride in that we are Doctor led MedSpa, with an emphasis on honesty. If we don’t believe you are suitable for your desired treatment, we will discuss potential alternates, making sure you are fully informed and wholly understand why – it is this transparency that has earned Nassif MedSpa a reputation for excellence.

Please note that consultation fees are redeemable against treatments.

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Your Treatment

On the day of your treatment, you will have time to sit back, relax and enjoy our complimentary menu of refreshments and treats before your appointment, where any questions or queries can be answered before your treatment.
You will be invited through to one of our stylish treatment rooms designed with your ultimate comfort and experience in mind.

Comfort and safety are paramount to us here at Nassif MedSpa, and you will get to know our intimate team on a personal level, and we have in house doctors which can be accessed no matter what your treatment. Whether you are here for hair removal, facials, peels or injectables, all our clients can expect to be treated the same.

Amanda, Dr. Nassif’s business partner and your Patient Coordinator, will be on hand to walk you through every step, accompanying you through your treatment with us, and beyond. You can expect exemplary care on the day of your treatment, and to always be treated with respect and consideration. Our team will be attentive to your needs and ensure that you leave the MedSpa feeling like a VIP; because to us, you are.

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Your Aftercare

Before leaving the MedSpa, your treatment will be reviewed and your bespoke aftercare plan will be discussed. This may include; how to care for your treated area, swelling / bruising management, any recommended at home skincare or maintenance, answering any final questions you may have, confirming your next appointment if required and any next steps.

You are welcome to spend time in the MedSpa for as long as you need, so that you leave when you are ready and comfortable to do so. Our team are known for creating a genuine bond with our patients. Therefore, you can often find us relaxing and having a chat both before and after a treatment takes place, so that we know our patients are comfortable and at ease on the day of their treatment, and leave us feeling nothing short of fabulous.

You can be assured that just because you have left us, our commitment to you doesn’t end there. Our team cares about you, and are here to ensure you are happy with your treatment. You will have a follow up call within 24 hours, so assess your progress post treatment.

You can also be assured that if you have any questions or concerns, we have a dedicated out of hours mobile number so you can reach us at any time – and we are always delighted to help.

Find out more about the MedSpa

Client Reviews

Karen OToole
Karen OToole
2022-02-16
Jill Noble
Jill Noble
2022-02-03
Wow where do I begin! I had my reservations about this place because I had limited knowledge but as soon as I pulled up into the private car park and was greeted by a lovely professional lady and saw the interior, all my reservations were quickly put to bed. I had my initial consultation with Amanda - she nothing short of amazing. Knowledge, honest, patient centric, very well educated and absolutely lovely. She has a genuine passion for aesthetic and cosmetic procedures and is ahead of the curve in terms of innovations in skincare and aesthetics. I can’t wait to go back next week to start my treatments. It was all in all an amazing experience. I even called my friends and husband afterwards to tell them about it. For me, the little details matter. I was offered a drink and when I asked for water the receptionist asked if I’d like ice and a slice of lemon. It came on a tray with little dried flowers and a napkin. Honestly can’t recommend highly enough. Professional and knowledgeable yet personable and friendly. I think this is going to be my go-to place for treatments and advice moving forward.
Collette Turner
Collette Turner
2022-01-26
Excellent customer care and advice given. I researched the treatment and staff and travelled nearly 2 hours to come here- I would highly recommend
Sarah Grace
Sarah Grace
2022-01-05
I have been getting my treatments done at the Med spa for over a year now and they are just amazing at what they do. I wouldn’t go anywhere else
روح المطر Q
روح المطر Q
2021-12-12
Sara Bradbury-willis
Sara Bradbury-willis
2021-12-05
As always Amanda and her team were professional and friendly. Lovely greeting by everyone especially. Love the salon as it’s so clean, fresh and bright! The team really put you at ease (thanks Amanda, Ray and Faye) and looking forward to coming back for future treatments. I had the BBL Hero Laser treatment which is a state of the art laser facial treatment and the results so far have been amazing! Highly recommended!
Jade Furey
Jade Furey
2021-12-02
I recently attended NassifMD Medical Spa for a treatment I had been researching for a while. I was extremely nervous before I attended, however I was greeted with such warmth and I immediately felt at ease. During the consultation Dr Ryan and Amanda were so patient with me and listened to all of my concerns. They didn’t pressurise me into having any treatment, instead they listened and advised. The procedure was exactly what I wanted and I couldn’t be happier with the results. It has really improved my confidence, my only regret is that I didn’t have it sooner! I can’t wait to go back for my review and to also have more treatments. I can’t recommend them enough!
F Dionn
F Dionn
2021-11-18
I went in for a consultation and it was a wonderful experience. The Dr and an associate spent a good amount of time explaining different procedures to me and I didn't feel rushed at all when I had questions. I plan on getting some of the treatments in the near future and am looking forward to it.
M
M
2021-11-17
As soon as I entered I was greeted by the most loveliest women who made me feel extremely welcome and comfortable. The place itself was really beautiful and clean. When I went in for my treatment, Dr Ryan and Amanda really took their time to understand what was bothering me. What I really admired was the fact that they were really professional in the way that they gave me realistic expectations and didn’t pressure me into any treatment without making sure I was certain it’s what I wanted. They thoroughly went through the treatments and explained everything in detail so I had a better understanding what was achievable. As I felt in good hands I went along with one of treatments suggested and I’m extremely satisfied with the results provided! I travelled a bit away but I couldn’t be happier that I did knowing I was in safe hands. Thank you to the team , I will definitely be back!
Ellysa Rudy
Ellysa Rudy
2021-11-05
From the minute I walked in I was greeted by the sweetest women. They made sure I was comfortable and had a drink while I filled out paper work. I then went back to my session, I had a clarifying facial. It was such a relaxing experience and my skin looked and felt amazing once finished! I have very sensitive skin so I was a bit nervous to see how it would do with different products during the service, but I loved them so much I ended up buying the line! I look forward to my next visits at the med spa and to get my skin back on track. Thank you to everyone I met for making me feel very comfortable and welcomed, and for being so thorough in explaining all of the products and different ways of taking care of my skin!